Terms and Conditions
These terms describe use of the service.
Version 2026-09-28, effective 2026-09-28.
What the platform is
Pet Sitting Portugal is a marketplace. It introduces people who need care and people who offer it. We are not the carer and we are not the pet’s owner.
There is community care. Payment for this care is not available. There are urgent requests, with a window that expires. The care agreement is between the people on the booking. We operate the site.
Accounts
You need to be 18 to book, provide care or be paid. Account information must be accurate. You keep the password. Email confirmation is on.
Pet owners
You describe the animal truthfully, including aggression, medication, an emergency contact and who can decide. You need a lawful reason to hand the animal over. You collect the animal at the end. You declare cameras and trackers when they exist.
Carers
You only offer what you can do safely. Capacity and species are what you declare. You follow the care instructions. You report incidents. You do not take more animals than capacity allows. You protect addresses and access codes. Profiles can be private or professional. The site keeps that difference.
Bookings
A request can be accepted or declined. There can be a meeting first. There is a start and an end. Care can repeat when you agree that. Cancellation, a no-show, or reassignment follows the booking state. Reassignment, when it happens, is done by the operator and is not automatic. Completion closes the care.
Community care
The carer is not paid for that booking. Safety and honesty duties still apply. It is not a credit currency.
Paid care
Payment for this care is not available.
Veterinary expenses
An expense needs the owner’s instructions, an authorisation and evidence. Urgent welfare can arise. The site does not replace a vet and does not take an automatic debit.
Incidents
A missing animal, injury, bite, illness, abandonment or damage should be recorded. That record is not a public review.
Reviews
Only people who completed the care can review. A review should be honest. We may moderate abuse. A safety report is not a public review.
Profiles and content
You are responsible for what you publish. Photos you upload may be shown in the service. Do not publish illegal, hateful, or unlicensed material. We may remove content that breaks these rules.
Dealing outside the site
If you arrange payment or care outside the platform, you lose the history, the reviews tied to that booking, and what the site could mediate. We cannot stop people talking outside the site.
Suspension
We may suspend an account for fraud, risk to an animal or a person, harassment, or a breach of these rules. You can write through Contact to challenge that.
Availability
The site can stop for maintenance or because an outside provider failed. We do what is reasonable to bring it back. We do not promise a service without interruption.
Consumer rights and responsibility
Nothing in these terms removes consumer rights that the law does not allow to be removed. We do not write a clause that says the platform answers for nothing. Where the law puts a duty on a marketplace or a trader, that duty stays.
Law and disputes
Portuguese law and European Union law apply to people in Portugal.