Privacy
This page explains the processing. Reading it is not consent for every purpose. Where the basis is consent, we ask for that separately.
Version 2026-09-28, effective 2026-09-28.
Who is responsible
The controller is the operator of the site.
For privacy questions use Contact. We do not publish a personal email on this page.
Account and profile
Purpose: create the account, confirm the email and show what you chose to make public. Basis: the service you asked for. Data: name, email, hashed password, date of birth, language, and carer profile text if you create one. Retention: while the account exists and, if the law requires it, for a dispute.
Phone and identity
SMS confirmation and identity verification are not available. This service does not store copies of identity cards.
Pets and pet safety
Purpose: the carer needs to know the animal they accepted. Basis: the care you asked for. Data: species, name, feeding, medication, allergies, behaviour, emergency contact and vet. An animal’s care notes are not your special-category health data. Retention: while the account or the booking needs them, and for any legal dispute period.
Location
A public profile shows an approximate area. The exact address and the exact service point are not public. They stay with the booking and the people who operate the service. Basis: the contract, and the legitimate interest in not exposing a home. On the public map, a published carer appears only in that approximate area, never at the home address. The map of veterinarians and confirmed services uses the public address of the business. Viewing the map loads map images from OpenStreetMap. That is a third-party request, not analytics and not marketing.
Photographs and messages
Profile and diary photos exist for the care and, if you publish them, for the profile. Basis: the contract. Booking messages stay with the people on that booking. They are not put on the public profile.
Bookings, diary and access vault
The booking, the pet diary and the access vault (entry codes or instructions) exist to carry out the care. Basis: the contract. The vault is not public. Retention: the life of the booking and what the law needs for disputes.
Cameras and trackers
Camera and tracker declarations exist so the other person knows before they accept. Basis: the contract and the legitimate interest in safety. There is no live video and no live position on the site.
Reviews, incidents and support
Public reviews come from completed care. Basis: the contract and the legitimate interest in honest reputation. Safety reports and incidents are not public reviews. Basis: legitimate interest in safety and, where the law requires it, a legal duty. Support requests use the name and email you give so we can reply. Basis: the contract, or the interest in answering.
Notifications
Push notifications exist only if you turn them on in the browser. Basis: consent. You can turn them off in the account.
Payments and expenses
Payment for this care is not available. We do not store the card number. Veterinary expenses need instructions, authorisation and evidence. They are not an automatic charge.
Security logs
We keep technical logs to run the service, stop abuse and understand failures. Basis: legitimate interest. We do not use them for advertising.
Cookies and providers
Cookies are described on the cookie page. Account email goes through an email provider. The site is hosted by an infrastructure provider.
Search order
Search orders carers with a published formula that uses reviews and completed care. It is not an automated decision that refuses you a service. You still choose the person.
Retention and deletion
We keep data only as long as the purpose needs it, and for legal or dispute duties.
You can ask for access, correction, deletion where the law allows it, restriction, objection, portability where it applies, and to withdraw consent where consent is the basis. Deletion may not be instant.
CNPD
You can complain to the Portuguese data protection authority, the CNPD, at https://www.cnpd.pt/.