FAQ

Short answers. Where a topic needs more, there is a link.

Contact

For pet owners

How do I find a carer?

Create an account and confirm your email. You can then search by service, area and pet. Results are published carers who fit.

Is care paid or community?

Community care does not pay the carer for that booking. Payment for this care is not available.

Can I meet the carer first?

Yes. A booking can include a meeting before the care. It is called a Meet & Greet.

Can care last only a few hours?

Yes. Visits, walks and hourly care exist, as well as longer stays when the carer offers them.

How does Passeia-me work?

It is a shortcut to dog walking. It is not a separate service. It is for someone who needs a person to walk their dog.

Can I have more than one pet?

Yes. Each pet has a profile. The booking says which pet needs care.

Which species?

Dogs, cats, rabbits, birds, reptiles, small mammals and other. Not every carer accepts every species. A profile shows only what that person said. Boarding is not available for every species.

What if my pet needs medication?

You write the instructions on the pet profile. The carer should follow them. This does not make the site a veterinary service.

What if a carer cancels?

The operator can reassign the booking when another person is available. It is not automatic. You can also write through Contact.

For carers

Who can become a carer?

You need to be 18 to offer care, accept bookings or be paid. The account asks for your date of birth.

Do I need my own pet?

No.

Can I earn money?

Payment through the site is not available.

Can I help for free?

Yes. Community care is help without paying the carer for that booking. Safety and honesty rules still apply. It is not a credit currency.

Which animals can I accept?

You tick the species you have experience with. The public profile shows only what you ticked. We do not invent experience.

Can I take several bookings?

You declare capacity. Approved capacity is what allows overlapping bookings. Do not take more animals than you can care for safely.

How are reviews calculated?

Only completed care can be reviewed, in whole stars. The average is shown to one decimal. Search order uses that history. A new profile is not shown as if it already had many reviews.

Can I share my profile?

Yes. The public profile can be copied, shared from the phone, or sent with WhatsApp, Facebook and email.

Safety

What verification exists?

Accounts are confirmed by email.

Is my exact address public?

No. A profile shows an approximate area. The exact address stays with the booking and the people who need it for the care.

What about trackers?

You can declare a tracker and whether it is required during care. The other person has to acknowledge it. We do not follow the animal live on a public map.

What about cameras?

If there are cameras at home, say so before the booking is accepted. The site does not stream video.

What if a pet is lost?

Record an incident on the booking. It is not published on the profile. Contact is there as well.

What about a veterinary emergency?

There is an expense request with the owner’s instructions, an authorisation and evidence. It is not an automatic charge. Veterinary care itself belongs to the clinic, not the site.

How do I report a problem?

On a booking you can file a safety report, separate from public reviews. You can also use Contact.

Account and privacy

Can I delete my account?

You can ask from the account or through Contact. It is not always instant. A dispute, a legal duty or accounting may require some data to be kept.

Can I export my data?

You can ask for a copy. The request is recorded and we reply through Contact.

What about notifications?

Phone notifications are optional. They start only if you allow them in the browser.

What about cookies?

The cookie policy lists what the site stores. Analytics and marketing are not on.

How do I contact support?

Use the Contact form. We do not publish a support email on these pages.